I forgot my user ID or my password ?

Forgotten password link in the Add Cart. Simply enter your e-mail address and your password will be sent to that address.

Do I have to register with Liwell2u.com to place an order?

Yes. Registration allows you to track orders, review your order history, or make returns without having to re-enter your details. This will save time when placing future orders as well. You can also opt-in to our email program and receive news of special offers and events.

How do I register for Liwell2u.com?

Signing up is fast and easy. Simply click the register link in the. My Account area, enter the information that is required and click saved. 

How can I update my profile?

You can change your personal data by email to csr@.liwell2u.com.

Can you send me a catalog with All LIWELL products?

We are sorry, but LIWELL does not currently produce a complete product catalog. However, you may view the entire selection of LIWELL products on our Web site. The LIWELL Directory - a brochure with many of our products listed and described - is available from your local LIWELL counter or concept beauty centre.

Another option, you may download direct from our website / download.

Can I get a job at LIWELL?

We are always in search of bright, energetic individuals to represent LIWELL. To learn more about the exciting opportunities available at the LIWELL, please visit our Careers page: Careers with us  

For employment opportunities within our corporate office, please send a cover letter and resume to:

LIWELL INTERNATIONAL (M) SDN BHD
No. 26, Jalan 9/125D, Taman Desa Petaling, 57100 Kuala Lumpur. Malaysia.

Attn: Human Resources

Our Human Resources Department will review submitted information. Thank you for understanding that we can only respond if there is a position available that is suited to your qualifications.

Why has my favorite product been discontinued?
 
We apologize for discontinuing your favorite LIWELL product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

In the meantime, please visit our Discontinued section where we will offer discontinued shades and formulas for as long as we can stock them.

Can you send me samples?

We're sorry, we cannot send samples to customers without an order being placed. Samples may be available at a LIWELL counter or concept centre near you.

Periodically, sample offers are made to our registered members. We invite you to register with LIWELL2u.com today to begin enjoying all of the benefits of being a registered member. Please click here to learn more and to sign up.

We will run Free Sample campaign from time to time.

Can I view my order history?

Yes. As a registered member of Liwell2u.com you can view your past purchases by clicking on 'My Account/Previous Order'. The order history also enables you to shop from a previous order for faster access.

Do I need to pay import duties and/or taxes?

When ordering from LIWELL2u.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. LIWELL 2u.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to LIWELL2u.com, you will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The balance will then be refunded back to you.

What action will take to prevent Fraud protection ?

In order to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity, as part of order processing procedure, sasa.com screen all orders and reserve the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. In some cases, we may request a copy of your credit card statement through fax or email to verify your payment, or our Customer Service representative may call you at the phone number you provided to confirm your order. We also reserve the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

Can I changing orders ?

Once you have completed your purchase through LIWELL2u.com, we do not accept any changes on ordered items. For any changes on ordered item, a US$5 administration fee is required for each change. Please note: Whenever you make a change of an order, the estimated delivery date will be affected. Once an order is being packed or dispatched, no change will be accepted.

Can I cancelling orders ?

We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department. A 5% administration fee is required for cancelling order, then balance will be return to you.

I am a First-time purchase , what should I do first to make a purchase?

We recommend that you register and login before you checkout your shopping basket so that you can save your delivery address and credit card details in "my account" for quicker checkout in the future.